Defining Tomorrow’s Health Care Workforce

With our aging population in California as well as the increasing number of insured individuals, the demand for quality health care has never been greater. This is creating greater pressure than ever to resolve health workforce shortages. According to a recent study by the Healthforce Center at the University of California-San Francisco, the state will lack about 4,700 primary care doctors by 2025. The Central Valley, Central Coast, and southern border areas will be hardest hit, according to the report.

To address this vital issue, leaders in healthcare, education, business, and labor have come together to form the California Future Health Workforce Commission. The commission has identified three main areas of emphasis – primary care, mental health, and the aging population.

White Memorial Medical Center is playing a key role in taking on these issues. Our very own Hector Flores, Chairman of the Family Practice Department is a member of the commission. Dr. Flores sees growing importance for community health workers and medical assistants to work alongside doctors and nurse practitioners in order to both reduce costs and increase access to care. “Team-based care is not only better and friendlier for patients, but it also reduces costs overall,” says Dr. Flores.

Find out more about this important issue.

 

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The Sharks are “all in” with $120,000 in funding

The stakes were high. The presenters knew their stuff and were ready for every question the Sharks threw at them. Everyone was at the top of their games. And our patients and community were the ultimate winners.

Welcome to Catch the Wave’s second annual Shark Tank. Catch the Wave is the employee giving club sponsored by the AHGL Healthcare Foundation. They host their own Shark Tank as a way for staff to pitch their requests for equipment to enhance patient care in their units and departments.

At the end of the evening, the Sharks – Kevin A. Roberts, Sharon Correa and Robert Battig – were “all in” and agreed to invest $90,000 in projects among Clinical Practice/Physical Therapy, NICU, Therapy and Wellness, Speech Pathology/Radiology, and Nutrition Services.

“Shark Tank felt like a family celebration, everyone was proud and happy,” said Irene Bourdon, Healthcare Foundation President. Catch the Wave! does more than funding projects throughout the hospital. Twenty-five percent of all donations are set aside for a hardship fund, which provides financial assistance to employees.

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Our Marketing Staff Truly Shines!

Congratulations to the incredible Adventist Health Glendale Marketing team:

• Ramella Markarian – VP, Business Development
• Alina DerSarkissian – 2016 Marketing Director
• Kelly Marroquin – 2017 Interim Marketing Manager
• Caroline Mekhiel – Editor/Marketing Specialist
• Araz Nazarian – Visual Communications Specialist
• Danny Huybrechts – Visual Communications Specialist
• Naira Khosrovian – Photographer/writer
• Siuneh Khodaverdi – Photographer/writer
• Vic Pallos – Photographer/writer

Continuing our tradition of marketing excellence, we received prestigious national awards from two professional health care marketing organizations.

At the recent Aster Awards, we received:
• Silver award for Source – Newsletter/category.
• Bronze award for Cancer Annual Report 2016 – Annual Report category.

Our Marketing team won these awards based on creativity, layout/design, typography, production, quality and overall effectiveness. Since these awards were for hospitals with more than 500 beds, the competition was intense!

The Healthcare Public Relations and Marketing Assn. (HPRMA) of Southern California also awarded us:
• Silver award, Cancer Annual Report 2016 – Annual Report category
• Silver award, “From Our Family to Yours,” a seasonal recipe book containing healthy favorites submitted by 10 individual employees and one group of five – Books/Booklets category
• Bronze award, Caroline Mekhiel for “The Power of the Lift,” published in Health Quarterly, Summer 2016 – Feature Article category

We’re proud of the exceptional job our marketing and communications professionals do every day!

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My Home Away from Home

I love our AHGL family! I cannot tell you the number of smiles, well wishes, hugs, and inquiries I have received over the last few months regarding my pregnancy. I thought I would share some of my experiences with you as a tribute to all of the working moms that we have here at AHGL.

I started my career in 1999 at the age of 21 as a new grad RN in the emergency department at WMMC. My oldest son, Ian, was born at AHGL while I was working at WMMC in 2001. It was about that time that I decided I wanted to have a greater level of health care decision-making and wanted to expand my career as an advanced nurse practitioner. After Ian was born, I went back to work at WMMC part-time and started graduate school at UCLA.

During my second year of graduate school, my husband and I decided to expand our family and I became pregnant with Ethan. What a journey that was! Being pregnant in my second year of grad school, with a two-year-old and a part-time ED job! It was all very satisfying but not without stress. I was diagnosed with shingles during my last quarter at 7-8 months pregnant while performing comprehensive examinations. Regardless, Ethan was born on June 14, 2004, and I marched with my graduating class on June 19, 2004.

Now, at the age of 40, I find myself having another child (a girl!) to complete our family. Looking back on the journey with Ian and Ethan, it doesn’t seem so daunting to have another baby while working full-time. Many women find themselves in the situation of wanting to have it all—a great marriage, children and family, and a fulfilling a meaningful career. How do we balance all of this? By having what I call an “integrated life.” This means that “work-life balance” is really more about having less distinct lines between work and home life. I plan to have Eva come here to our daycare center so that I can continue to breastfeed. I plan to take some work home in the evenings so that I can spend time with family. Despite how busy my career has been, my son Ethan once
wrote a note to me, “Mom, thanks for making my life perfect.”

I certainly wouldn’t consider myself the perfect mom, but to children, unconditional love seems to fill in the gaps.

Karen Brand-Mayo is the Vice President of Clinical Services and Chief Nursing Officer for Adventist Health Glendale. 

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BSN Rates on the Rise at AHGL

BSN Rates on the Rise at AHGL

Adventist Health Glendale (AHGL) nursing has been on a more intentional path towards increasing our Bachelor of Science Nursing (BSN) trained RNs since 2015, and we are making great progress! In 2015, 26.2 percent of our frontline nurses had BSN degrees. Are you ready for the latest 2017 stats? ….As of April 2017, 38.9 percent or 319 out of 819 RNs are BSN trained! Evidence shows that quality of care metrics, and even mortality rates, improve with a higher percentage of BSN trained RNs working at the bedside. This is likely due to additional training in critical thinking, pathophysiology, patient education, and communication.

The national goal is to have 80 percent of frontline nurses with BSN education by the year 2020. So, which units are leading the pack at AHGL? Cardiac telemetry unit, cath lab, critical care float pool, NICU, and surgical telemetry units are all at or above 50 percent BSN trained front line nurses. For new hires over the past year, 38.1 percent have had BSN degrees. We are really looking to hire RNs that have their BSNs or are already in school to obtain their BSNs. I know many of our RNs are currently in school, so I look forward to seeing the increase that will be accomplished over the next year. Great job in striving towards a new professional standard!

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Raising the Bar of Care

Raising the Bar of Care

As the temperature rises a little more every day, our amazing AHGL nurses raise the standard of exceptional care! Our latest DAISY winner, Jerri Anne Rafanan, RN, has gone above and beyond in giving extraordinary care to her patients and has been nominated for her compassionate service. Here is what one of her patients said about her: “Jerri is very caring and really exemplifies her duty as a nurse. She is a compassionate nurse—not only towards my mom but her work as well. What she does is respectful and very professional.”

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Sweet Success

Sweet Success

Our White Memorial Diabetes Programs became a California Diabetes and Pregnancy Program (CDAPP), Sweet Success Affiliate, this spring, underscoring our goal to improve pregnancy outcomes for high-risk pregnant women who have preexisting diabetes or who develop gestational diabetes during pregnancy.

Through education like this, fetal deaths and neonatal complications due to diabetes have been proven to be reduced.

Studies show that $3 – $5 is saved for every $1 spent on diabetes and pregnancy care.
Our Diabetes Programs utilizes interdisciplinary health care teams to provide preventive research-based strategies that are culturally and linguistically appropriate. Clinical data is collected and analyzed for validation of the improvement of fetal outcomes and for quality improvement activities.

Kudos to our White Memorial Diabetes Programs for becoming a CDAPP Sweet Success Affiliate!

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Reaching deeper to provide a higher level of care.

It’s official! In keeping with our commitment to offering exceptional, comprehensive care, Adventist Health Glendale has its very own inpatient palliative care team. We’d like you to meet the members of the team (pictured from left to right): Alice Zulli, chaplain; Cristy Alagao-Quon, director, inpatient palliative care; Jonathan Nasseri, MD, medical director; Viktoriya Stepanyan, RN, Katherine Castillo, social worker, Elias Molina, chaplain.  Palliative care is not hospice care but a way to improve the quality of life for someone who is being treated for a serious illness.

To palliate means to ease the symptoms of an illness. Active treatment for the illness does not stop (Krames Stay Well, 2017). The exceptional professionals on our team provide physical, emotional, psychosocial and spiritual support to patients with the advanced or serious illness. By participating and collaborating on goals of care discussion and symptom management, they play a vital role in providing quality, efficient and compassionate care.

To reach our care team, please contact our office at 818-409-8193 or 818-409-8228.

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Welcome to the White

Welcome to the White

Chris Tiongson, Director of Finance  
Prior to beginning his career in healthcare accounting and finance, Chris worked
for several years in the entertainment industry for Paramount Pictures and Warner Music Group. His first healthcare finance job was at the White 11 years ago when he joined the team as a Senior Accountant and since then, he’s had several roles in the system at both White Memorial and Simi Valley. Most recently he served as Assistant VP, Controller at Hathaway-Sycamores Child & Family Services, one of the largest non-profit children’s mental
health organizations in LA County, and Regional Controller at Prime Healthcare, overseeing several hospitals within their Inland Empire region. We’re happy to welcome Chris back into the White Memorial family!

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From Intern to MD

For Victor Gonzalez Luis, a patient transporter in same-day surgery at Adventist Health White Memorial, serving with us is personal. He not only grew up close to the hospital, this is where his family comes for their care. “I get a great deal of gratification working with people who really want to be here, who really want to serve,” says Victor. This commitment also drives his career ambition. “I wish I had four Victors for my departments, says Robin Heiman, MBA, RN, CNOR Nurse Manager, Perioperative Services.

Victor started working for with us in 2013 as an intern. While serving our patients, Victor has maintained his dream to become a physician. He has received a Bachelor’s degree in Microbiology from Texas Christian University and a Master’s degree in Mammalian Biology from California State University. He was recently accepted by three medical schools and has decided to attend the University of California, San Francisco—one of the best medical schools in the country!

Victor hopes to one day practice medicine at the White. From what we’ve seen, nothing is too great a goal for Victor.

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