It’s always the season for families to celebrate!

At Adventist Health Glendale, we want our employees to enjoy a great work-life balance while helping them provide their children with an excellent education. That’s where our Children’s Center comes in. As an accredited program through the National Association for the Education of Young Children (NAEYC), the Center hosts several fun family events throughout the seasons.

In the fall, you’ll find an assortment of cute characters at our Fall Costume Walk. We celebrate the winter season with the Holiday Children’s Program and the Annual Holiday Open House. As we turn to spring, the Spring Hat Walk around the hospital captures many hearts. Every summer, the Children’s Center’s curriculum

shifts to the Summer Fun Zone. Near the end of summer, the Center hosts a Family Fun Night. This year, our small guests made a big splash as they enjoyed water play stations as well as sensory exploration activities such as finger painting, moon sand sculpture building, dinosaur excavations from ice blocks, and gel sensory bags! The party included a time for families to meet and mingle with their children in a loving and safe environment.

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Living out our Professional Practice Model in the community

At Adventist Health White Memorial, our Professional Practice Model inspires us to give back to our community and society. You can see this in the life of Michelle Alvarez, Labor & Delivery nurse. When Michelle was just 15, she began volunteering at Alexandria House, a transitional residence and neighborhood education and enrichment program. She helped with English and computer classes, and a few years later, she began tutoring in the teen homework program. She has also led their neighborhood programs, focusing on youth programs, community outreach and neighborhood events. Health fairs, legal clinics and a community garden were among the many essential programs she developed and facilitated.

“Community isn’t just about being in the same area or neighborhood, or having a particular characteristic in common,”she says. “It’s about connection and support, much like family. Alexandria House has been my

family since I first stepped inside its doors. They gave me a sense of identity and belonging. Alexandria House serves and empowers women, and without the support and encouragement of the Alexandria House community, I wouldn’t be the woman, advocate, team-player and nurse I am today.”

Today, Michelle sits on the Board of Directors of Alexandria House and continues to give her time and energy to change the lives of women and children in need. Thanks, Michelle, for demonstrating the Professional Practice Model by contributing to our society and community!

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In a city of stars, these three truly shine!

At Adventist Health White Memorial, we’re excited to announce that Los Angeles Magazine just named three of our Family Care Specialists among the Top Young Physicians in Los Angeles. We’d like you to get to know more about Dr. Teresa Ku-Borden, Dr. Morodak Meas and Dr. Gilbert Medina (pictured above from left to right).

A graduate of the University of Southern California, Dr. Ku-Borden completed her internship and residency at Ventura County Medical Center, as well as the Greenwald Fellowship in Obstetrics/Gynecology. In addition to her outstanding service at the White, she helps lead sports physicals at Lincoln High School with our residents.

After graduating from Eastern Virginia Medical School, Dr. Meas finished her Family Medicine Residency at UCLA. She also completed a fellowship in Obstetrics/Gynecology at Santa Clara Valley Medical Center. Dr. Meas is the Director of Women’s Health for our Family Medicine Residency.

Dr. Medina graduated from New York Medical College and is a graduate of our Family Medicine Residency Program. Dr. Medina trains residents in the outpatient clinic, specifically in process improvement and quality improvement and is project lead for Patient Centered Medical Home (PCMH). Dr. Medina also helps to coordinate the annual Boyle Heights Wolfpack Football sports physicals.

Congratulations to Drs. Ku-Borden, Meas and Medina on this prestigious honor!

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A Shout Out to Speech Therapy and Audiology

Adventist Health Glendale’s Speech Therapy and Audiology departments may be small in number, but they make a mighty big difference in the lives our patients. They deliver the care and compassion to help patients recover and improve communication – speaking or hearing.

“We’re not as well-known as Physical Therapy and Occupational Therapy,” says Speech Pathologist Leslie Martin, outpatient neurological supervisor. “Most people don’t connect audiology with the hospital’s rehabilitation program,” adds Antoinette Miller, AuD, CCC-A, senior audiologist.

Our skilled speech therapy professionals provide diagnostic and therapeutic services to inpatient and outpatient adults with speech, language cognition, voice and swallowing disorders. Helping patients who have suffered strokes is the department’s most common intervention, though they also frequently help non-stroke patients who use their voice excessively such as singers, lawyers and teachers.

Audiologists understand that good hearing is vital. “When we lose our hearing, we lose contact with the people we love and the world around us,” Dr. Miller says. “And without good hearing, patients will not do as well and succeed in their recovery process.” She adds, “We provide an important contribution diagnosing and remediating hearing loss so our patients will be empowered to live their lives without limitations.”

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Striving to Achieve Triple “E”

Recently, Jinhee Nguyen, RN Associate Chief Nursing Officer at Adventist Health Glendale gave an important presentation at the Studer Conference in Chicago. Her presentation, “Making a First Impression that Lasts: Improving ED Front-End Process,” focused on the awesome work and service provided to the community by AHGL’s Emergency Department nurses, physicians and support staff.

In this presentation – and throughout the Studer Conference – a consistent theme emerged. This theme emphasized employee engagement, physician engagement and patient engagement – known as a “Triple E.” When an organization achieves “Triple E,” they are able to deliver a higher level of patient safety, HCAPHS, patient throughput, financial performance, and so much more.

Adventist Health Glendale is already on this journey to achieving a “Triple E.” With a renewed mission statement, “Living God’s love by inspiring health, wholeness and hope,” our hospital is the place where we are making a difference every day and doing “What’s Right in Health Care!”

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A Lifelong Passion, a Life Changing New Position

Amy Fuller started to form her career goals when she was just 11 years old. That was when her grandfather, Ray, died of cancer. She knew then that she wanted to become an oncology nurse so that she could do something to help others going through the same struggles.

After attaining her BSN, Amy built a solid professional foundation in med-surg nursing. It was then that she made the move to oncology nursing, including infusion, chemotherapy, and stem cell transplants. She was even the first solid tumor nurse navigator at Bon Secours St. Francis Medical System in Greenville, SC, where she built a program applying best practices from the nation’s top cancer centers.

Today, we are proud to welcome Amy as the new Nurse Navigator in the Adventist Health Glendale Cancer Services Center. “This is what I was made to do,” says Amy. “Oncology nursing is a perfect place for me. I believe God has a plan for my life, and I’m here being a part of it.”

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Greetings from Africa!

You may not find Mwami, Zambia on a lot of maps, but you will find that it holds a very special place in the hearts of the people at Adventist Health Southern California Region. Mwami is home to Mwami Adventist Hospital, a 150-bed facility with only two physicians on its medical staff. The village looks to these doctors to treat – among other things – malaria, pneumonia, diarrheal disease, HIV/AIDS and OB/GYN complications.

This summer, we were privileged to be able to lead a medical mission to this tiny community. During the mission our team of 82 volunteers was able to serve over 5,000 people through a wide variety of clinical services as well as community and hospital projects. Our clinical assistance covered everything from medical consultations to major surgeries. We also donated food, clothing, toys, medical equipment and even 94 cows.

We are grateful to the physicians, medical staff, executives and employees from the Adventist Health Southern California Region—Adventist Health White Memorial, Glendale, Simi Valley and Bakersfield–who donated freely of their time and energy to this important cause.

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Defining Tomorrow’s Health Care Workforce

With our aging population in California as well as the increasing number of insured individuals, the demand for quality health care has never been greater. This is creating greater pressure than ever to resolve health workforce shortages. According to a recent study by the Healthforce Center at the University of California-San Francisco, the state will lack about 4,700 primary care doctors by 2025. The Central Valley, Central Coast, and southern border areas will be hardest hit, according to the report.

To address this vital issue, leaders in healthcare, education, business, and labor have come together to form the California Future Health Workforce Commission. The commission has identified three main areas of emphasis – primary care, mental health, and the aging population.

White Memorial Medical Center is playing a key role in taking on these issues. Our very own Hector Flores, Chairman of the Family Practice Department is a member of the commission. Dr. Flores sees growing importance for community health workers and medical assistants to work alongside doctors and nurse practitioners in order to both reduce costs and increase access to care. “Team-based care is not only better and friendlier for patients, but it also reduces costs overall,” says Dr. Flores.

Find out more about this important issue.

 

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The Sharks are “all in” with $120,000 in funding

The stakes were high. The presenters knew their stuff and were ready for every question the Sharks threw at them. Everyone was at the top of their games. And our patients and community were the ultimate winners.

Welcome to Catch the Wave’s second annual Shark Tank. Catch the Wave is the employee giving club sponsored by the AHGL Healthcare Foundation. They host their own Shark Tank as a way for staff to pitch their requests for equipment to enhance patient care in their units and departments.

At the end of the evening, the Sharks – Kevin A. Roberts, Sharon Correa and Robert Battig – were “all in” and agreed to invest $90,000 in projects among Clinical Practice/Physical Therapy, NICU, Therapy and Wellness, Speech Pathology/Radiology, and Nutrition Services.

“Shark Tank felt like a family celebration, everyone was proud and happy,” said Irene Bourdon, Healthcare Foundation President. Catch the Wave! does more than funding projects throughout the hospital. Twenty-five percent of all donations are set aside for a hardship fund, which provides financial assistance to employees.

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Our Marketing Staff Truly Shines!

Congratulations to the incredible Adventist Health Glendale Marketing team:

• Ramella Markarian – VP, Business Development
• Alina DerSarkissian – 2016 Marketing Director
• Kelly Marroquin – 2017 Interim Marketing Manager
• Caroline Mekhiel – Editor/Marketing Specialist
• Araz Nazarian – Visual Communications Specialist
• Danny Huybrechts – Visual Communications Specialist
• Naira Khosrovian – Photographer/writer
• Siuneh Khodaverdi – Photographer/writer
• Vic Pallos – Photographer/writer

Continuing our tradition of marketing excellence, we received prestigious national awards from two professional health care marketing organizations.

At the recent Aster Awards, we received:
• Silver award for Source – Newsletter/category.
• Bronze award for Cancer Annual Report 2016 – Annual Report category.

Our Marketing team won these awards based on creativity, layout/design, typography, production, quality and overall effectiveness. Since these awards were for hospitals with more than 500 beds, the competition was intense!

The Healthcare Public Relations and Marketing Assn. (HPRMA) of Southern California also awarded us:
• Silver award, Cancer Annual Report 2016 – Annual Report category
• Silver award, “From Our Family to Yours,” a seasonal recipe book containing healthy favorites submitted by 10 individual employees and one group of five – Books/Booklets category
• Bronze award, Caroline Mekhiel for “The Power of the Lift,” published in Health Quarterly, Summer 2016 – Feature Article category

We’re proud of the exceptional job our marketing and communications professionals do every day!

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