Adventist Health is Awarded the California Award for Performance Excellence
Adventist Health White Memorial is proud to be one of four recipients of the California Awards for Performance Excellence (CAPE) Eureka Award for Performance Excellence by the California Council of Excellence (CCE). The honorees are recognized based on the Baldrige Framework for Performance Excellence for their outstanding commitment to sustainable excellence through innovation, continuous improvement, and visionary leadership.
The Eureka applicants were evaluated by teams comprised of the 2017 CAPE Board of Examiners. The rigorous evaluation process takes more than three months, including a weeklong site visit, and covers the applicant’s’ performance in seven areas defined by the Baldrige Framework: leadership; strategy; customers; measurement, analysis and knowledge management; workforce; operations; and results. The Eureka application evaluation is overseen by the CAPE Board of Judges to ensure the integrity of the process and to recommend recognition levels to CCE’s Board of Directors for ratification.
The CAPE Eureka Award process is modeled after that of the Malcolm Baldrige National Quality Award. The national Baldrige Performance Excellence Program raises awareness about the importance of performance excellence in driving the U.S. and global economy; provides organizational assessments, training, tools and criteria; educates leaders in businesses, schools, health care organizations, and government and nonprofit organizations; shares the best practices of national role models; and recognizes those role models with the Baldrige Award.